Practical AI for small and medium-sized businesses

Put AI to work in the parts of your business that actually matter.

We find where AI saves your business time or manual work, determine what should be built, and build it through to production. A vague ambition, a specific opportunity, or a process you already want automated: we pick up where you are.

01 / What practical AI looks like

Systems that remove real operational effort, not AI demos.

20 hours →
2 hours/week
An agent that reconciles supplier invoices against bank transactions for a finance team.
our part Scoped with the finance team, designed the system, built and deployed it. Start to finish, with no handoffs.
outcome 18 hours of repetitive work removed each week.
outcome The team now only sees the cases that genuinely need judgement.
outcome Running in production inside their existing tools, on their keys.
How it runs, per invoice
supplier portals
shared inbox
file storage
01 Collects new documents, knows where to look
02 Reads each one - any layout, any format
03 Matches it to a bank transaction
confident enough?
yes ↓ no ↓
system acts
Posted to the accounting system
person decides
Escalated with the evidence attached
≈ 2 h/week lands in the right-hand column. Everything else clears itself.
2,400+
explainer videos, no film crew

Production work that used to be commissioned one piece at a time now runs as a pipeline, with review kept in human hands.

7 seconds
to find the relevant precedent

A corpus nobody could read end to end became searchable by the actual legal question, with the source passage attached.

02 / Where AI tends to help an existing business

Six kinds of work where the effort is real and the improvement is measurable.

If your team repeatedly reads, checks, copies, decides, routes, reconciles or follows up, there is probably something here.

Finance and reconciliation
Invoices, statements and bank lines matched by hand in a spreadsheet.
Collected and matched; only unclear cases queued.
Inbox and customer operations
Every message read by a person, then re-typed into the CRM or ticket system.
Classified, drafted, routed - judgement calls still reach you.
Documents and data entry
Documents opened one at a time and keyed in, format by format.
Extracted with a confidence score and a trail back to the source.
Reporting and analysis
The same numbers pulled out of four systems every week, by hand.
Assembled on schedule, commentary drafted, figures traceable.
Internal knowledge
Answers that live in old contracts, manuals and two people's heads.
Askable in plain language, with the source passage shown.
Approvals and handoffs
Requests drifting through four inboxes and two systems that never talk.
Policy-checked, routed, chased when they stall, status visible.
03 / The operating principle

The goal is not to maximise AI. It is the simplest reliable system that improves the business.

Ordinary software where rules are stable. AI where the work is messy language or judgement. A person where being wrong is expensive. Drawing those boundaries is the real design work, and sometimes the answer is a rules engine, not a model.

Rules
Deterministic software does the predictable parts

Fetching, moving, calculating, posting. Anything you could write as a table belongs in a table: cheaper, faster and auditable. Your existing systems keep doing what they are already good at.

AI
A model handles the unstructured and the ambiguous

Free-text emails, documents in twelve formats, cases nobody wrote a rule for. This is where AI earns its place: input that varies and a decision that is genuinely a decision.

Human
A person approves where being wrong is expensive

Payments, anything a customer sees, anything the system is not confident about. The threshold needs to be set right: a wrong auto-decision often costs far more than an unnecessary check.

How one piece of work moves through it
rules ai human
01 · rules
Work is collected
Pulled from inboxes, portals or storage on a schedule.
02 · ai
The model reads and decides
Free text, mixed formats, cases nobody wrote a rule for.
03 · rules
Confidence is checked
Above the threshold it acts; below it, it stops and asks.
04 · human
A person approves the rest
Only the unsure and the expensive, with the evidence attached.
05 · result
Written into your systems
CRM, ledger, tracker - wherever the work already lives.
Malte Poppensieker
04 / Why one contact owns the whole path

No handoff between the thinking and the building.

Your contact through the whole project is Malte Poppensieker: he analyses the problem, designs the architecture and manages the build through to production. Your context does not get passed from a consultant to a product manager to an engineer, losing a little meaning at each step.

An SME with a contained operational problem usually needs senior commercial judgement, system definition and hands-on implementation, not a consultancy delivery team funded around it.

Business
Consulting and analysis
Consultant at Capgemini
MBA, University of Cambridge
Definition
Product and system design
Product Manager at Amazon
General Manager at Nerdy
Delivery
AI engineering
MSc Computer Science
Founder and Engineer of an AI learning platform

Depending on the project, experienced developers from an established network do the implementation and bring specific competencies where the work calls for them - named openly, with overall accountability staying with your contact. Where a programme genuinely needs a standing in-house team, we will say so on the first call.

05 / Selected work, by the problem it solved

The same capability applied to very different operational problems.

Systems built for different operational problems: making information usable, producing and reviewing work at scale, removing manual steps, and connecting judgement with action.

Legal

Precedent finder for litigators

A system that scans a huge corpus of completed court cases and surfaces the precedents that bear on one specific legal issue - in seconds, not billable hours.

  • Retrieval at scale
  • Legal corpus
  • Search
Media pipeline

2,400 explainer videos, no film crew

A fully automated pipeline for producing explainer videos end to end. It has been used to create more than 2,400 of them at scale.

  • Generation pipeline
  • Video
  • Automation
Generative

Character animation from one prompt

A fully automated character animation process driven by a single prompt - from written intent to finished animated motion with no manual keyframing.

  • Generative pipeline
  • Animation
  • Prompt-driven
Monitoring

A news scanner with an opinion

A scanner that processes a large number of news sources continuously and surfaces only the specific content its owner actually cares about.

  • Content scanner
  • Monitoring
  • Filtering
Content ops

Human review, at machine speed

A workflow that pre-generates learning content and routes it through structured human review, so quality stays in human hands while volume stops being the bottleneck.

  • Human in the loop
  • Workflow
  • Content ops
Space here for yours. Bring the problem.
Start a project
06 / From question to production

Enough analysis to avoid building the wrong thing. Enough engineering to leave you with a working system.

Four stages. If the earlier ones are already clear in your business, we start further down.

01 Understand the work and the economics

We sit with the people who do the work today and follow it end to end, including the exceptions they handle without thinking about them. What it currently costs in time and error is part of this, not a separate business case exercise.

02 Define the system and its boundaries

What is rules, what is AI, where a person approves, and what the system is deliberately not allowed to do. Architecture and how quality gets measured are settled in writing before production code exists.

03 Prove the difficult part

A working thin slice on representative data: your real documents, your real messages, your awkward cases. If the hard part does not hold up, you find out in week two rather than at the end.

04 Build, deploy and support

Regular demos during the build, then live inside your tools, on your repository and your keys. For 90 days after go-live, anything that breaks is still our problem.

07 / Three ways to start

Start across the business, on one process, or with the build itself.

Most people start in the middle. If the process is already clear in your business, skip ahead — if none of them is, start with a call.

Across the business

AI Opportunity Assessment

For when you don’t yet know which process to start with. Every candidate found and ranked against the others, the economics compared between them, and an explicit list of the ones to drop.

Interviews across the teams that do the work
A ranked shortlist with the economics beside each
A recommended first project, and the ones to drop
Fixed fee · plus VAT
£2,500
Book a call
One process analysed

Free process analysis

Send the one workflow you’d most like to stop doing by hand. We’ll analyse it and you get the findings back in writing: what it costs you today, what a first improvement could cover, implementation pricing and a timeline. Or an honest no.

One process
A video session with the people who run it
Results in writing, in two working days. Yours to keep, whether or not you build with us
Your price today
£0
now — £1,000 from 1 December, plus VAT
Request a free process analysis
Spec, architecture and build

The production system

The whole path from a defined system to something running inside your tools: full spec, architecture, the difficult part proven on your real data, then built and deployed.

System definition and architecture, settled in writing
A thin slice on your real documents before the build
Live on your repository and your keys, 90 days support
Price
Fixed price after scoping
Request more information
08 / Bring the business problem

You do not need a brief, or the right answer, before getting in touch.

Bring the vague ambition, the specific opportunity, or the workflow you already want improved.

Thirty minutes on the actual process and where it hurts, and you leave with a sensible next step. If ordinary software or nothing at all is the better answer, we will say that.

Book the free 30-minute conversation
Free · no deck · no sales sequence
Will this work with the systems we already run?

That is the normal case. Systems are built around the tools you already use - accounting system, CRM, mail, file storage - through their APIs, and where there is no API, through the interfaces a person would use. Nothing needs replacing to get started.

What about sensitive data and security?

Only what a specific request needs goes to a model, and what goes is logged. No training on your data. Processing can run in your own cloud environment, in a specific region, or entirely without external model providers if that is the requirement - decided during scoping rather than discovered in production.

Where does human review fit?

Wherever a mistake is expensive. The system acts on its own where it is confident and the downside is small, and asks a person where it is not, with the evidence attached so the check takes seconds. That threshold is a design decision we make together, not a default.

What does it cost, and how is it quoted?

It depends on the workflow, which is why there is no number on this page. After the first call and a scoping session you get a fixed price for the specific piece of work, and you decide with that in front of you. Running costs are estimated at the same time, so the operating bill is not a surprise.

How long does something like this take?

A contained operational system is usually weeks, not quarters. The difficult part gets proven on your representative data early, and from there you see it running at regular demos - there is no long stretch where you hear nothing.

Who owns the code and the accounts?

You do. The repository, the keys and the documented architecture are yours from day one. Nothing here is designed to keep you dependent on us.

Who supports it after go-live?

We do, for 90 days after go-live, at no extra cost. After that, either an ongoing arrangement or your own team - the documentation is written for someone else to pick it up.

What is a poor fit for this model?

Enterprise-wide transformation programmes, anything needing a permanent in-house team, and general developer capacity. For a defined operational problem inside an existing business, one contact who runs the analysis, the architecture and the build is usually faster than a large team that has to coordinate. Where a project grows or needs a specific skill, developers from an established network join for exactly that part.

Malte's AI

Three minutes, a few questions, then you have it in writing.

I'm a tool Malte built. I'll ask you a few questions, then tell you honestly whether AI is worth it for you — even if the answer is no. About three minutes.
Tell me in two or three sentences what this is about.